How will I know when my order has been dispatched?
They’ll send you an email as soon as your order is on its way. You can also check your account to see the progress of an order or to track it. They may ship items separately in the event of one or more of the items being delayed.
How do I cancel my order?
They are sorry to hear you would like to cancel your order. If there is anything they might be able to do before you cancel, then please contact their Customer Service team through your account to see if they can help. If not, then select the order that you wish to cancel. You can choose to cancel individual items or the whole order.
I have received a faulty item. What should I do?
They take pride in their products so they are sorry to hear you have received a faulty item. So that they can look into this for you, please contact them to tell them more. To speed the process up, it would really help if you could find the information below before contacting them, don’t worry if you can’t though, they can help once you get in touch.
* Product Name
* Details of the fault
* Images that support the fault, if applicable
As soon as they have looked into the fault they will let you know what they plan to do next by sending you an email. They will send you an email within an hour to let you know if the cancellation worked. If it fails, this is because the order has already been processed and is ready to be sent. Items that are in stock are processed quickly as they want to get products to their customers as soon as possible. If this is the case, then please visit their Returns Policy to help you get the order back to them instead.
When will I receive my refund?
Your refund should be returned to your account within 5 working days and they will send you an email to let you know it’s on its way. If you do not receive your refund and it has been 10 working days since you received their email, then you will need to contact their Customer Service team through your account.