What are fashionette payment methods?
fashionette accepts VISA, Mastercard, American Express, and Paypal.
Where does fashionette ships?
fashionette ships within the Uk.
How long does the delivery of my order take?
If you have placed your order by standard shipping during weekdays before 2 pm, they will ship your order on the same day, if they have no questions regarding your order. They deliver with UPS which can take up 5-7 working days. Additionally, they offer you another paid shipping service.
Who is liable for any damage to my product?
Before you claim any damage on your ordered item, please check, whether this damage is a sign of usage or if there is any lack of quality. fashionette disclaims the liability of damages that are normal signs of usage. Sensitive and fine leathers can have signs of wearing faster than more resistant types of leather, especially on the handle or at the bottom. If your handbag shows any signs of inferior quality please contact their customer service team. They will try to have your product repaired by a specialist. This generally free service can take up to a few weeks. Flaws can be lost stitchings, studs, bails, or handles. Also, zippers and metal details of your bag can be repaired quite well, as long as the label of your item does offer this service.
Can I exchange my order?
If your item does not look like you expected it to (does not have the right size, a different colour, etc.), please send it back to them. It is not possible to exchange your item for another. Please place a new order to have the right item delivered.
Can I return my product?
You may return your order within 30 days of purchase by utilizing the return label enclosed with your order. Please fill out the return ticket into the package you wish to return. Then, stick the UPS return label on the parcelled package.
