Want To Confirm You Have A Customer Account:?
- Not a problem. When any orders have been placed with FFX Power Tools, their system will automatically create an account for you (Generated per email address used). This account is used for all future purchases.
What To Do If You Can't Logon To Your Account.
Please follow these steps to reset your password.
- Click onto Account.
- Type in your email address.
- Click on βReset passwordβ.
- A pop-up verification code will appear on your screen and an email sent to you.
- Open the email and click on the link (Kindly note the link is only valid for 20 minutes).
- Use the pop-up verification code and complete all fields required to change your password.
Can FFX Power Tools Provide A VAT Invoice?
Yes, you can log into your online account using your email address and password to view all previous orders and print your VAT invoice from there.
Alternatively, FFX Power Tools will be able to provide you with a VAT invoice upon request once your order has been dispatched. Simply click on the Contact Form or call FFX Power Tools Customer Service team to email a copy over to you on +44 (0)1303 852692 (Option 5 then Option 3).
Which Couriers Does FFX Power Tools Use?
FFX Power Tools uses selected couriers to complete their deliveries.
A large number of orders will be delivered by DPD couriers who provide you with 1-hour time slots on the day of delivery. For smaller items, they use Royal Mail 1st class.
Want To Recycle Your Batteries?
Under the Waste Battery Regulations, FFX Power Tools is now offering a take-back scheme for all portable waste batteries. You can return your waste batteries to their business premises in person, please do not post them.
Alternatively, you can find your local waste battery recycling facility.
Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some libraries, town halls, or schools may also have set up collection points. End-users may find stores in their local area more accessible.
You Have a Complaint: What To Do?
FFX Power Tools makes every effort to offer an efficient service, however, occasionally, if mistakes are made, they will endeavour to resolve the complaint within five working days. Your complaint will be treated fairly, confidentially, and with respect. If you have any complaints, comments, or suggestions as to how they can improve their service then please send them a message on the Contact Form provided online.
How Do I Find Product Information?
Once you have found the product you are looking for you will be presented with multiple images, videos, descriptions, and specifications where available. If you are unable to find the answer on the products listing, please contact FFX Power Tools Customer Service team who will find the answer for you on +44 (0) 1303 852692.