What payment methods do you accept?
Fiorelli accepts all majors of Debit & Credit Cards and PayPal.
What countries do you ship to?
Fiorelli are currently only delivering to the UK & Channel Islands.
How can I track my order?
Rest assured, as soon as your order has been received successfully, you will receive a confirmation of the order email. The next email you should expect to receive is a dispatch email that will provide you with a tracking number. You can use this on the relevant tracking website (Royal Mail for UK orders or DPD for International orders). The courier will then email you to confirm the day you should expect the delivery and then on the day of delivery, you will get an email and text to confirm the timeframe it's due to be delivered.
How can I return the item?
If you are not satisfied with your purchase, you can return your item within 14 days of the purchase date.
Can I cancel my order?
When an order is placed, there is a very very small window of opportunity for them to be able to locate the order and amend any details. This is due to the fact that the warehouse is trying to process orders so quickly to get these dispatched and with the customer urgently, it is usually too late to try and amend any details. For this reason, they say they cannot amend or cancel orders once placed.
When will I receive my refund?
Refunds can take 3 - 5 working days to appear in your account as standard. It can be sooner than that, depending on your bank.
