HANX Discount Code 2025

HANX accepts VISA, Mastercard, AMEX, Discover Card, Diners Club, Maestro and PayPal.

They know you’ll be very excited/in a rush to get your hands on your HANX but please be aware of the additional postal charges that may apply to your order at checkout based on what you order, the quantity you order and your delivery address including country.

They typically use local postal services to deliver their HANX goodies, and proof of delivery is not captured. Once their goodies have been properly dispatched from them under the control of the local postal services, you agree you cannot hold them responsible for delays relating to delivery of your order.

The time it may take to dispatch your goodies may vary, but for example if you ordered by 12pm on a working day, they would aim to dispatch your order within 2 working days.

If you place an order for multiple products, please be aware that they may be subject to delays depending on your local post office’s sorting. They therefore cannot guarantee delivery on a specific day and will not be held liable for delays outside of their control.

If you are a UK customer and your HANX goodies package does not fit through your letterbox and you are out when it is delivered, Royal Mail should leave a card at the address with information about collection or re-delivery. Please contact Royal Mail, first, if they have attempted to deliver. If you are an international customer, please confirm such arrangements with your local postal service.

Suppose there will be a change to your delivery date due to an issue with their HANX goodies availability (heaven forbid!), or other issues prior to your order being dispatched. In that case, they will contact you and provide a new estimated delivery date.

If you think your goodies haven’t been delivered, please check with your local postal provider to see if they’re holding it. If you are a UK customer, this is likely to be your local Royal Mail delivery office (https://www.royalmail.com/delivery-and-collection-office-finder).

You must report all lost or undelivered boxes online within 7 days of the expected last day of delivery shown in your confirmation email.

To notify them of an undelivered product, please forward your ‘your order has been dispatched’ email to them at hello@hanx.co.uk.

If you change address, you must update your address details in the relevant section of the website to ensure that products are not sent to the wrong address. Please ensure this is done in time to take effect before you move as you will not be refunded or credited for any products posted to the wrong location. You can update your address details in your account section.

As it’s sadly out of their control they reserve the right to not accept orders from you, and to cancel your account, if it becomes apparent that, in their opinion, the postal service in your area is too unreliable.

Their goal is your pleasure so if you are dissatisfied with any goodies that you receive from HANX, please contact their customer services team on hello@hanx.co.uk and they’d be happy to help.

If any of their HANX goodies are inherently defective or damaged in transit, then subject to them agreeing that the relevant product is defective or has been damaged in transit to you, they will provide you with a replacement, or if the same product is unavailable, then a suitable alternative if possible or, at their discretion, a refund.

Whilst it is rare, as latex condoms (regardless of brand) are made from a natural material they can from time to time, split under different circumstances. As a medical device, their condoms are CE-certified and undergo rigorous testing to achieve this certification. However, if your condom product breaks in use, they will investigate this seriously with their manufacturer, and if found to be faulty, will issue a full refund.

For any of their goodies you’ve bought online, you have a legal right to change your mind within 28 days and receive a refund by way of the original payment method, unless the seal has been broken for health protection and hygiene reasons.

When you’re sending your HANX goodies back because you’ve changed your mind, you will be responsible for shipping costs and ensuring they are returned to us undamaged.

If you are returning the product please email hello@hanx.co.uk in the first instance with the subject line: "Returns" and please state your order number and reason for return within the email. Items need to be in their original packaging without any tampering. Any evidence of this or usage will mean they have the right to refuse refund. Please include a piece of paper with your name, email address and order number. They will not refund the cost of returning your order to them. If you received any promotional discounts upon payment, any refund will only reflect the amount you actually paid.

Please send to: HANX Returns, Delta Fulfilment, c/o Mainetti, Bedwell Road, Wrexham Ind Estate, Wrexham, LL13 0TS.

Please remember to include your name, email address and order number.

They will process the refund due to you as soon as possible and, in any case:

A) 28 days from the day you return any goodies (proof of postage required)

B) when received and marked in good condition by their warehouse