What payment methods do you accept?
Hardnutz accepts all major Debit & Credit Card.
What shipping method do you use to deliver my order?
All UK parcels are sent Royal Mail Tracked 24 or Tracked 48 (depending on the order value) and Royal Mail International Tracked and Signed for all European and Rest of the World parcels.
When will my order dispatch?
Hardnutz usually dispatch the same day on all orders placed before 2.00 pm or next working day if ordered after this time or at weekends / Bank Holidays. Tracked 24 (UK) should arrive next working day and Tracked 48 (UK) within 2 working days. Bank holidays may affect these delivery times. All parcels are sent Royal Mail Tracked 24 or Tracked 48 (depending on the order value) or Royal Mail International Tracked and Signed for (Europe and The Rest of the World). This provides confirmation of both postage and delivery for both HardnutZ and you, the customer.
Can I cancel the item?
Under the UK’s Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within 7 working days of delivery. This applies to all their products. To cancel a purchase contract, please follow the returns procedure above and put ‘Cancel Sales Contract’ as a reason for return. Received orders may only be cancelled if the goods are returned unused, complete with their original packaging and in their original condition.
What if I receive defective items?
You can always return items if they are defective but HardnutZ Ltd cannot guarantee the exchange or credit of a defective item. If an item is felt to be defective, please return it with the returns form explaining what the defects are. Hardnutz will replace the item only if we confirm that it is defective. If the item is not considered defective, they will send it back and provide an explanation.
What is your return policy?
Items purchased online may be returned for a full refund up to 30 days after purchase in the original method of payment, subject to the terms below:
* The returned product must be in a resalable condition (in its box without any visible wear and tear).
* If the product is returned in an unsuitable condition they will post it back to you and not provide a refund.
* A receipt of purchase and return form must be provided with your returned product (Your receipt is emailed to you after you have completed your order and a copy is in the box with your order).
* If you need to return an item, either call them on +44 1702 530090 or more simply email them at info@HardnutZ.com explaining why you would like to exchange the item or would like a refund. They will reply to your email within 24 hours.
* Provided they have agreed on a refund Hardnutz will credit the card they have on file for you – this may take up to 10 working days to appear as cleared funds.