Which payment methods can I use to order online?
They accept all major debit and credit cards except American Express and online orders can also use PayPal.
Can I amend my order once it has been placed?
Unfortunately, once an order has been placed they are unable to stop it from going to their offsite warehouse dispatch system, therefore they cannot change addresses or products on your order. A free returns label will be included with your order, however, or please see their cancellation policy on the ‘Returns and Refunds’ section.
How long will it take for me to get my order?
Their standard shipping time is 3-5 working days for UK deliveries but please check the Delivery page for any service delay notifications. Overseas and BFPO post may take a little longer depending on how quickly international post is shipping. Please note that weekends and bank holidays do not count as working days.
What if an item is missing from my order?
If an item is out of stock there will either be a note enclosed with your order or the item will not show on the dispatch note. In either case, they will have to refund you and will endeavor to contact you once this has been done. If no note is enclosed and the item is showing on your dispatch note this may be a warehouse error so please contact them on 01725 514144 or [email protected]
and they will investigate.
Do you offer a gift service?
They don’t currently offer a gift-wrapping service, and they cannot remove the sales order paperwork from the parcel. This means if you choose to send directly to the recipient they will be able to see the cost of the items. They would advise you to give the recipient advance warning of their gift arriving so that it is not mistaken for an invoice.
How will my order be shipped?
For all UK orders under £20, they ship via First Class Royal Mail. For all UK orders over £20, they ship via DPD Local. International orders are sent via International Royal Mail or BFPO if applicable.
How do I return an item for an exchange or refund?
Please see the ‘Returns and Refunds’ section.