How can I check when my withdrawal is expected to arrive?

All you need to follow the below steps: Click Menu > My Account > History > Transaction History. You can choose how far back you want to see, from 24 hours, 7 days, or 30 days.

When can I change my payment method?

You can add a new payment method when the Jackpotjoy account balance is less than £1 and you have no pending withdrawals. An existing card's expiry date can be amended at any time providing that you do not have a pending withdrawal. For security, withdrawals need to go back to the method that was used for the most recent deposit. They call this a 'Closed Loop' withdrawal system which is in line with their licensing and withdrawal procedures. You can only have one active payment method at any time, but you can switch between active methods whenever your balance is below £1 and you have no pending withdrawals.

How do I know if I have any pending withdrawals?

Click on Menu > My Account > History > Transaction History. Pending withdrawals typically take 24 hours to be sent out from their systems.

What payment methods do you accept?

You can make a deposit using the following payment methods: Visa DebitVisa ElectronPaysafecardMaestro UKMasterCardVisa Credit[8] PayPal

How do I know when my money will arrive?

When they process the withdrawal, the funds leave their systems and then have a certain clearing time depending on your payment provider so they cannot precisely determine when money will arrive. The timestamp of withdrawal will update to show the time and date of the most recent action, rather than showing the time and date of the withdrawal request. For example, if you request a withdrawal to a Debit Card on Monday, and the card confirms they received it on Wednesday, it will be Wednesday’s date that shows on the Transaction History. Remember, for withdrawals to other payment methods, the status will update to Successful at the time that they have sent the money out so you won’t get further updates when it’s arrived.

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