What is the payment method?
Jessops Photo accepts VISA, Mastercard, American Express, Maestro and PayPay.
How do I track the progress of my order?
Log in to your Photo account and click on “My Account” and then “My Orders”. Click on the order and you should be able to view its current status.
What file types do you support?
In order to produce items with maximum quality in terms of both colour and clarity, Jessops Photo software only supports the use of .jpg. Most images can be easily converted to .jpg. If you need any help with this, please contact Customer Services.
How do I know if my order has been successful?
After placing an order, you will see an order confirmation screen. You will also receive a confirmation email. If you do not receive these, it probably means the order hasn’t been successfully placed. Please contact Jessops Photo and they should be able to help.
Do you offer any finance options?
Jessops Photo don’t offer any finance options on their Photo Services. They do run promotions from time to time, make sure you keep an eye out for our voucher codes.
What is your returns/refunds policy?
Jessops Photo is confident you will love your products, but sometimes things go wrong. Returns are accepted for any manufacturing faults or defects. However, because your product is personalised just for you, they are unable to accept returns due to customer error in the creation process or a change of mind. They also accept returns due to transit damage.
Can I cancel/make changes to my order?
Unfortunately, you cannot make changes to the order once it has been placed.
Only part of my order has arrived, what should I do?
If you have placed an order for multiple items, they may arrive separately. Please wait until the full Delivery Turnaround time has expired before calling or chasing any order.