What are the methods of payment?
Joules accepts VISA, Mastercard and PayPal.
Where do you deliver?
Joules delivers only in the UK.
Within how many days should I return my order?
If you are unsatisfied with your order then you can return it within 28 days in its original state.
Can I exchange items?
No, Joules does not accept exchanges at the moment.
Can I cancel my order?
Unfortunately, once you’ve placed your order it cannot be cancelled until the Joules sends you confirmation that it is ready for collection.
How long will it take to process my refund?
Returns can take up to 10 working days to be processed. Once your return is actioned Joules will send you a returns confirmation email and your refund will be processed at that point. You can expect to see the refund in your account within 72 hours from then.
Joules ask that you retain your proof of postage from the post office until you have received confirmation of the return being processed.
What happens if the order I receive is faulty or incorrect?
In the rare and unfortunate event of your order being faulty or incorrect please accept their apologies and contact Customer Services.