What is Kits.com payment method?
Kits.com accepts Visa, Mastercard, American Express, Discover Card and PayPal.
Do you ship worldwide?
They only ship to listed country.
How can I track my order once it has shipped?
Tracking information will be available on a link from your shipment confirmation email. Depending on the shipping method that you selected, full tracking may not be available. Please rest assured that you will receive your order within the specified time period.
What is the return policy?
Unopened, complete, sealed Contact Lens boxes without writing or markings may be returned for a credit card refund within 30 days of receipt of your order. Returns must arrive in original, saleable condition, packaged in a box and without damage. Frames may be returned for store credit or exchange within 30 days provided that the item is unused in its original condition and packaging. Frame returns must include all materials originally sent.
Can I change my contact lenses?
When your contact lens prescription changes they would be happy to accept returns for store credit within 365 days from the day you receive your order. Use your store credit towards any future purchase. Store credits do not expire. Returned contact lens boxes must be in original condition, full, sealed, unopened and without writing or markings.