What is Kush Queen payment method?
Kush Queen accepts VISA, Mastercard, Discover Card and Diners Club.
Do you ship Worldwide?
Unfortunately, Kush Queen is unable to ship Worldwide.
What methods of shipping do you offer?
They ship via USPS, UPS, and FedEx. During checkout, you will be able to select your preferred method that best suits your needs.
Can I cancel my order?
They do allow order cancellations within 4 hours of placing your order. If this 4-hour window has passed, unfortunately, they will be unable to cancel your order. If you have any questions or concerns please contact them and they will do their best to assist you. You can email them at [email protected]
or give them a call at 818-922-2081. They are available Monday through Friday from 10 am to 6 pm PST and will be happy to answer any questions they may have.
How long will it take to receive my order?
Shipping times will vary based on your location and chosen shipping method. Orders typically ship out from our facilities within 3-5 business days but may take up to 7. You will receive an email confirmation with your tracking information once your order is on its way.
Do you allow returns/ refunds/ exchanges?
All Kush Queen Items are Final Sale, therefore, they can not accept returns, exchanges or refunds. If you believe that you have received a damaged product, the wrong product or have missing items please contact them within 24 hours of receiving your order.
I entered my address wrong, what do I do?
If you believe that you have entered a wrong address during checkout please contact them immediately at [email protected]
Please do your best to get this email sent within 4 hours of placing your order. If they have shipped your order already, unfortunately, the situation is out of their hands. You can contact the shipping provider once you receive your tracking number and they may be able to reroute the package. They will not be able to accommodate refunds for orders with inaccurate, customer-provided shipping information.