What is Lens.com payment method?
Lens.com accepts VISA, Mastercard, American Express, Discover Card and PayPal.
Do you ship worldwide?
Lens.com ships within selected countries provided during checkout.
How long after I order my contact lenses can I expect to receive my order?
International shipping times do not include any unforeseen customs delays. Customers are encouraged to contact their local customs bureau for information on customs duties and/or limitations. Lens.com is not responsible for any sales taxes, duties or any other fees applied by the customs service in your country.
How do I track my order & status?
You may check the status of your Lens.com order and track the shipment by visiting their Order Status page. Orders will be listed by the Order Number and are also identified by their order date, shipping address, and the price of the order. If you do not remember your order reference number, or continue to have a problem with your order please contact their Customer Service Department.
What if my package is damaged when I receive it?
At Lens.com they guarantee that you will receive the exact type and brand of contact lenses specified in your order and confirmed by your eye doctor’s prescription. They also guarantee that all contact lenses will be delivered free of any manufacturer defects and in perfect condition.
If you are not happy with your order when you receive it, contact their Customer Service Department. They will make things right for you.
How can I return a product?
It’s easy to return contact lenses at Lens.com. Just give them a call and they’ll take it from there.
You can speak with one of their friendly Customer Service Representatives. Or if you prefer, you can email them at Service@Lens.com to get the simple return instructions.
What is your refund policy?
You will get a prescription you love or your money back, guaranteed. If for any reason you are not completely satisfied with how you see using your glasses or contacts purchased with your new prescription, let them know, and they will make it right or issue a full refund. Refund requests must be made within 30 days of receiving your prescription.
