Lily & Roo UK Voucher Codes & Discounts September 2020

A tracking number will be provided with your dispatch email. Please note, their free delivery service’s tracking information will only appear once the package has been delivered to the correct GPS location of the address provided at checkout.
All Lily & Roo orders are posted using Royal Mail. You can track your order by entering your tracking number into Royal Mail’s ‘Track and Trace’ page on the website.

Some of their pieces can be sent out the same day and arrive with you the next depending on the delivery method selected at checkout, other pieces are made to order. This process can take up to 5-6 working days and this will be stated on the product page. For information regarding delivery, please refer to their courier information on the website.
During their busy periods, their free estimated delivery service and production time may be extended.

If you received your Lily & Roo piece and it is not suitable, you can, of course, exchange it for a different piece within the 14 day returns period. Please contact their Customer Care team on the website and quote your order number. Lily & Roo’ll validate your request for an exchange and advise of the next steps to arranging the return.
If the value of your new piece exceeds the original gift value, you will be required to pay the difference. If the value of the new piece is lower than that of the original gift value, the difference will be credited to the credit or debit card originally used for the purchase.
Please ensure the item is delivered to them in exactly the same condition as it arrived, as they cannot refund or exchange items that arrive tangled, damaged or with missing parts.