What is the payment method?
Living Crafts - Organic Textiles accepts PayPal, Visa, and Master Card.
Do you offer free shipping?
Free shipping is only Germany and the European Union.
Can I cancel the order?
You have the right to cancel this contract within 14 days without stating reasons.
The cancellation period is 14 days from the day you or a third party named by you, who is not the carrier of the goods, have respectively has taken possession of the goods.
In order to exercise your right to cancel, you have to inform them, Living Crafts GmbH & Co. KG, Schlesier Str. 11, 95152 Selbitz, phone: 09280/981080, fax: 09280/9810830, email: [email protected], about your decision to cancel this contract by means of a definite statement (e.g. a letter sent by mail, fax or email). For this, you can use the attached sample form which, however, is not mandatory. You also have the option to download the sample form or another definite statement electronically on their website www.livingcrafts.de.
For compliance with the cancellation period, it is sufficient to send the statement regarding the exercise of the right to cancel before the expiration of the cancellation period.
What is the consequences of the cancellation?
In case of cancellation of this contract, they have to refund all payments received from you, including shipping charges (with the exception of additional shipping costs resulting from you choosing a different type of shipping than the most favourable standard delivery offered by them), immediately but no later than 14 days from the day on which they received the notification about your cancellation of this contract. The same method of payment used by you for payment will be used for the refund unless a different method of payment was explicitly agreed. In no case, fees will be charged for this refund. They have the right to refuse the repayment until they have received the returned goods or until you have delivered proof that the goods have been returned to them, depending on which one is the earlier date. You have to return the goods immediately and in either event within 14 days at the latest from the day you inform them about the cancellation of this contract. The deadline is met if you ship the goods before the expiration of the 14 day period. They bear the direct costs of the return of the goods. You only have to bear the costs for any loss in value of the goods if this loss in value can be put down to a treatment of the goods, which has not been necessary for checking the quality, characteristics, and functionality of the goods.