How am I matched with a Local Hero?
When you tell them what needs doing they send a notification to the Heroes in your area who are qualified to do the job. If a Hero is available to take the job, they’ll match you with them and you’ll be given each other’s contact details. The Hero will then call you to discuss the job.
How do you check the Heroes?
They check the Heroes have the right qualifications to do the job and have at least £2m Public Liability Insurance. They take a sample of customer reviews to ensure their tradesmen meet their standards. They also agree to the Local Heroes code of conduct.
What happens if I decide to cancel the job?
You can cancel the job any time up until you accept the quote. Just click the link from any of their emails or texts and you can cancel through their website. There’s no charge for canceling jobs as long as you cancel before your Hero starts work.
How can I pay for my job?
You don’t need to worry about having cash for your job – they take all the hassle away because you pay online via the link they send you by debit or credit card. The Hero should never request payment directly for a job, but if they do please contact them.
If you do pay your Local Hero directly, it means they can’t assist you with any complaint you may have and any guarantee for the work will no longer be backed by British Gas.
Can I reschedule my job?
Yes, if you need to reschedule your job just ask your Hero. Once you’ve agreed another time, your Hero will be able to put in the new date and time and send you an updated booking confirmation.