What payment methods do you accept?
LOFT accepts VISA, Mastercard, American Express, and PayPal.
Where does LOFT ship?
LOFT ships within the countries that are available during the checkout process.
How much does international shipping cost?
International shipping is calculated based on a number of factors, including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree global checkout based on the items you are purchasing and your shipping destination.
How do I check the status of or track an order?
Once your order has been shipped, they will notify you via e-mail of the shipment status. This e-mail will also provide you with tracking information and the ability to access the status of your order from the convenience of your computer. You can also check your order status from the site – click on Order Status on the top right side of the page. You will need your confirmation number and email address to receive your order status.
How do I cancel an order?
You may contact them via chat, text, or phone immediately after submitting your order and they will make every effort to cancel it. When they designed their business processes and systems at LOFT, their goal was to save you time by quickly processing your order. Therefore, their window of time for cancellation is very short. If you selected In-Store or Curbside Pick Up, they are unable to cancel your order – but if you choose not to pick up your order, it will be cancelled after the pickup date.
What is the international return policy?
LOFT will gladly accept your return of unworn, unwashed and defective merchandise by mail. Returns accompanied by the original receipt must be received within 30-days of the date of purchase and will be credited for the price paid in the original form of payment. LOFT will not accept returns after 30-days from the date of purchase.