What payment methods do you accept?
Loren Hope accepts all major Debit & Credit Card.
Where do you deliver?
Loren Hope delivers to the United States, Canada, Australia and the UK.
What is your shipping policy?
All orders are packed and shipped out of their Rhode Island studio. Typically orders are shipped the next business day. Due to the handmade nature of their products and based on the availability of materials, some orders may take up to 5-7 business days to ship while orders that include pre-ordered styles may take up to 7-14 business days to ship. As soon as your order is packed and ready to ship, a shipping confirmation email will be sent along with tracking information. Any special requests such as birthday messages may be left at the comments section during checkout. They are happy to accommodate your requests.
Can I exchange the item?
Loren Hope is unable to process exchanges.
What is your return policy?
Items purchased at full price and returned within 7 days of receipt by the customer will be issued a refund to the original method of payment. If you would like them to send you a return label, please contact [email protected] and provide your order number. In this instance, a flat rate of $7.50 will be deducted from your refund for return shipping.
Items returned between 8-15 days after receipt by the customer will be eligible for store credit only. When your return is processed, you will be sent a store credit via e-mail in the form of an electronic gift card. If you are returning a gift and would like a store credit, please provide the correct e-mail address for the store credit. Returns after 15 days will NOT be accepted and merchandise will be sent back to