Which cards or online services do you accept for payment?
Lovell Rugby accepts all of the major Credit/Debit Cards and PayPal.
Where does Lovell Rugby ship?
Lovell Rugby ships Worldwide.
What is the return policy?
You can return your products within 28 days of purchase for a refund or exchange. Here are their top recommendations for a successful return.
I’ve received a faulty/defective item. What to do?
You may return faulty goods for replacement, exchange or refund up to 30 days after you receive them. After that period, and up to six months, they’ll only be able to offer you a replacement. To qualify as faulty or defective, the item will meet one or more of the criteria:
*Has a manufacturing fault beyond typical wear associated with the product
*Isn’t fit for purpose it’s been supplied for
*Doesn’t match the descriptions or models shown to you at the time of purchase
*Consumer rights websites such as Money Saving Expert have more detailed explanations of your rights when returning faulty goods.
They’ll professionally evaluate returns for processing as soon as they can, but please make sure they’re clean and dry! They reserve the right to refuse to inspect items that are just too dirty or wet.
Can I pay in another currency? What’s the conversion rate?
They operate in pounds sterling, which means your card or payment provider will do the converting into your own currency. The conversion rate and any conversion charges are set by your provider, so they will be the best to provide information on this.