How do I place an order?
The first step to placing an order is adding your desired products to your shopping cart. You can do so by clicking the “Add to Basket” button on the product page. Once you have your items in your basket, you can then increase the quantity by entering the desired amount in the Quantity field. You can see the Quantity field by clicking on the shopping bag icon in the top right corner of your screen. Clicking on the “Pay securely now” button on the “Basket” screen takes you to the checkout area where you can select the correct delivery and billing address for this order. Please note that the billing address must match the details for the card that is being used. Once you have chosen the delivery method and clicked on the “Continue” button, you will be taken through to the Payment page.
What payment options are accepted?
Lovell Rugby accepts Mastercard, VISA, VISA Debit, VISA Electron, Maestro, American Express, PayPal and Gift Cards.
Will I get confirmation of my order?
You will actually receive two separate confirmations after your purchase. Once you have placed your order you’ll see an order confirmation screen detailing what you bought, how much it cost and your delivery options. At the same time, you will also be sent a confirmation by email restating your purchase details for your records. However, this email does not indicate whether your order has been or has begun to be processed. It also does not serve as a confirmation of the contract of purchase. Once they have processed your order you will receive a second email from us detailing what you have purchased and confirmed that your order has been processed. They will also inform you of your tracking reference number. By clicking on the tracking reference link you will be taken to the courier’s website where you can see the progress of your delivery.
Can I return an item?
Return your products within 28 days of purchase for a refund or exchange.
Here are their top recommendations for a successful return:
*In most cases, creating a new order and posting us your goods for a refund is quicker than requesting an exchange
*They can’t exchange goods if you’re outside the UK, sorry! Instead, request a refund and create a new order
*They will need the items in their original condition, along with any packaging and labels
*Send the return via Royal Mail or an alternative courier, it’s your choice!
*If you’re in the UK, their exchanges are free