How do I check my gift card balance?
If it’s your first time using the card, you’ll have to call their Customer Care team to check the balance. Once you’ve used the card, just log in to your account and check the “Gift Cards” section to find the available remaining balance.
Do you ship internationally?
In most cases, yes. Check out their International Orders page for all the information you need for placing and shipping an international order.
How do I start a return?
If you have registered for a LovelySkin account, simply navigate to your account and select the Orders page. From there, visit the Order Details section. If your items in your order are eligible for a return, this page will provide you with the option to start a return. If you do not yet have a LovelySkin account and your order was placed with a guest account, navigate to the Find Your Order page under My Account. Once you enter your details, eligible orders will have the option to begin a return.
How will I know my return request has been approved?
Once your return request has been processed, you will receive an email of confirmation or denial. To ensure this email finds you well, they recommend adding [email protected]
to your contacts to prevent this email from being classified as junk mail. View your return status at any time by visiting the Order Details page in your account. If you do not have a LovelySkin account, you may view your status by selecting the Find Your Order tab under My Account.