What is LQ Collagen payment method?
LQ Collagen accepts VISA, Mastercard, AMEX, Maestro and PayPal.
Where does LQ Collagen ship?
LQ Collagen ships within selected countries provided during checkout.
How long will it take to deliver my order?
LQ Collagen deliver standard products within 2 - 3 days.
What is your return policy?
When you receive your item, you must check it as soon as possible following receipt and always before use. Please ensure that a returns authorisation number is obtained before attempting to return any items. You have 14 days to return your order under their 14 day return period policy, which starts on the day after you received the item. Please follow the steps set out above. All items must be returned unused and in the original packaging as they were when received by you. Please ensure that when you receive an item that you take reasonable care of it when trying it /inspecting it.
What if I receive the wrong item?
LQ Collagen apologise if you have received the wrong item by mistake. This is not common and they want to resolve this as quickly as possible for you. To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item.
My items arrive damaged. What should I do?
Please accept their apologies if you have received an item that is damaged or faulty. They understand how frustrating this can be and want to resolve this as quickly as possible for you. If you believe that the item is faulty, please contact them. You will need to tell them exactly what the fault is and as soon as possible after discovering the fault and they will advise what to do next. Their Returns Policy for faulty items upholds your statutory rights.