What payment methods do you accept?
Luca + Grae accepts VISA, Mastercard, Amex, Diners Club, Discover Card, Elo, JCB, Shop Pay, Apple Pay, and Venmo.
Do you ship Internationally?
Yes. Luca + Grae ships Internationally.
Why do some international customers have to pay to receive their packages?
All countries worldwide require different customs regulations and fees associated with such. Unfortunately, they do not determine the customs and duties fees and/or shipping rates to international locations. The customer will need to assume all fees associated with international shipping procedures.
When will my order ship?
Luca + Grae process and ship orders placed before 2 pm MST within 48 hours, Monday - Friday (excluding holidays). You will receive a confirmation email after you place your order as well as a confirmation email after your order is shipped.
Can I return my item for a refund?
Yes! All refunds will be issued to the original form of payment, including AfterPay. A processing fee of $7.00 will be deducted from your refund for the return shipping label.
What is your return policy?
Items can be returned within 30 days of purchase for an exchange, store credit, or refund. Items must be returned in their original condition (tags attached, item unwashed and unworn). For hygienic reasons, they do not accept the return or exchange of intimates, bodysuits, or accessories. The swim is eligible for return and exchange so long as the hygienic liner is intact. All marked down sale items are final sale. FREE RETURN LABELS ARE OFFERED FOR US (DOMESTIC) EXCHANGE AND STORE CREDIT ONLY. Any return processed for a refund to payment will include a $7.00 processing fee.