Do you ship outside of Australia?
Lucky Pet Supplies ships worldwide.
What forms of payment are accepted?
Lucky Pet Supplies accepts payment through VISA, Mastercard, American Express, PayPal, zipPay, eway, and afterpay.
Can I change or cancel my order after I’ve placed it?
All orders are managed in real-time 24 hours a day, 7 days a week to ensure super fast dispatch and delivery. As soon as you place your order, it is sent automatically to the warehouse and they pick and pack quickly. That means they cannot alter or cancel orders. You are welcome to return your order to them if you change your mind (but not via Return to Sender as per our policy).
What if I receive a broken or damaged item on arrival?
All items are inspected at the time of packing to ensure no missing parts or damage. If your item/s arrive damaged or missing components, please contact Lucky Pet Supplies within 5 days of receipt of goods. Proof of damage and/or return of item may be required to obtain a refund/replacement.