What is the payment method?
Lunya accepts VISA, Mastercard, American Express, Shop Pay, Google Pay, Amazon Pay and PayPal.
What is the shipping policy?
Lunya carriers have been experiencing slight delays in shipping, so please allow for 7-15 business days (Monday thru Friday, excluding weekends and holidays) for your ground orders to arrive.
International orders may take up to 8-15 business days (Monday-Friday) to arrive from the day you receive your shipping confirmation. Please note that international customers are responsible for duties and taxes prior to/upon delivery. FedEx will reach out to the phone number provided during checkout for fee collection. All sales are final and do not qualify for returns/exchanges.
My orders didn’t arrive when I thought it would be?
Lunya is experiencing longer processing and shipping times than usual. While they totally empathize (believe them —they love their PJs too), arrival times are not guaranteed and shipping costs are non-refundable.
What if I think I received something that is damaged?
If you receive an item that you believe is damaged or incorrect, please reach out to Lunya customer happiness team immediately by contacting them.
Can I cancel my order?
Because Lunya want to get your pieces to you ASAP, they are unable to cancel or make changes to an order once it has been submitted. If it’s not everything you dreamed or just not the perfect fit, no problem. Simply head to their returns page for a simple refund or exchange.
If there is a delay in shipping, please contact them. They aim to get everything to you in a timely manner so you can get started on that perfect night’s rest, but sometimes things happen. One of their amazing Customer Happiness reps can help you find a solution that won’t cause you to lose any sleep.
I am expecting a refund, How long does it take?
Please allow 6-12 business days for Lunya to receive your order. Heads up it may take up to 10 business days for them to process your return. Once your items have undergone (and passed!) inspection, they will issue your refund to the original form of payment and will notify you of your refund via email. After your refund has been issued by them, please allow 2 additional business days for those funds to be posted to your account. Please note that your refund may only be credited to your original method of payment.
What is the return policy?
A return must be requested 30 days of the ship date, after which merchandise must be sent back within 15 days. Merchandise must not be worn, washed, dyed, or altered. Merchandise must be returned in its original packaging. Returns must include the packing slip supplied during return process (packing slip will auto-generate along with the return label). Package should only include items listed in that particular return packing slip. Merchandise that appears to be worn and/or washed and not in its original/sellable condition may result in a delayed refund/exchange, or may not qualify for a refund or exchange. In these cases, the item(s) will be returned to you. Certain items are marked as not refundable and are not eligible for returns (ie. gift cards, gifts with purchase). Sets and Kits are not eligible for partial exchange or return. International orders are not eligible for return or exchange at the current time.