What is the payment option?
They accept the following payment options: Credit and debit cards including Visa and Mastercard Paypal Afterpay ZipPay AlipayWeChat Pay.
What if I receive faulty option?
If you’ve received a faulty or damaged item from an online purchase, please contact their customer service team on +61 3 9429 0000 or via L’urv Online: [email protected]
and they will instruct you on how to return the item.
How can I track an order?
To track your orders please login to your account or check your shipping email and visit the tracking link made available to you.
What is the exchange policy?
If you require an exchange, please note that exchanges are subject to online availability. If your item is not available at the time of processing you will receive a refund or online credit, dependent on whether the returned item was full price or sale. They cannot pre-order or hold stock. When returning shoes, shoe boxes must be intact.
Value of an item is determined by the amount paid and listed on your invoice. If you are exchanging for a completely different item, the value of the new item is determined by the online listed price at the time your exchange is processed. They cannot apply discounts from past sales/promotions.
What is the return policy?
Returned item(s) must be unworn, unwashed, unused, in original condition with all labels/tags attached and returned within 14 days of receiving your product. For health reasons, they do not accept returns on the purchase of bathers or earrings unless exhibiting a genuine manufacturing fault. During sale periods, returns may take up to 10 days to process upon receipt.
Returns for items purchased through L’urv Online are only accepted via post and not in person.