WHICH PAYMENT METHODS DO YOU ACCEPT?
Luxdeco accept all major credit and debit cards including Visa, MasterCard and American Express. Luxdeco can also accept direct bank transfers with certain orders. Please contact [email protected]
for more information.
WHAT IS WHITE GLOVE DELIVERY?
White glove furniture deliveries include delivery of the shipping address along with careful placement and inspection of furniture as well as rubbish removal. In essence, your item will be placed exactly where you require it, ready for you to enjoy. Their delivery team are skilled in white glove delivery to ensure that your order is handled with extra special care and assembled for you.
HOW WILL I KNOW WHEN MY ORDER HAS SHIPPED?
Once an order has been shipped you will be notified by email. In certain cases, some orders will be shipped partially which will be made clear on your shipping email. For larger orders that require white glove delivery, they will contact you to organise a suitable delivery time.
WHAT IF I HAVE RECEIVED AN INCORRECT ITEM?
If you have received an incorrect item in your order, please contact their Customer Service team and they will organise a free collection service to pick the item up from you. Wherever possible, they will endeavour to organise a replacement item for you. To contact Customer Service please email [email protected]
or call them on +44 20 3322 8665.
WHAT IS YOUR RETURNS POLICY?
Luxdeco simple returns policy means that you can shop with peace of mind at LuxDeco. If for any reason you are not satisfied with your purchase you can return your goods within 30 days of receipt and they will be happy to offer you an exchange or a refund excluding the original cost of delivery. This is on condition that the products are returned complete, in perfect condition, unused and with the original inner and outer packaging. Please note this doesn’t apply to made to order, non-standard, customised or special order products.