What is the payment method?
Lyre’s accepts VISA, Mastercard, American Express, Klarna and PayPal.
When will I get my order?
Lyre’s endeavour to ship your order as soon as possible. They use Parcel Force. Your order should arrive in 2 business days however they cannot guarantee or provide a day of the week or time of day for delivery.
Can I track my order?
Please contact Customer Care with your order number if you wish to track your order. You can find your order number on the “My orders” page of your account.
When can I expect my refund or exchange?
Generally, our refunds/exchanges take 3-5 business days to process from receipt of the returned order. Please allow 3-10 business days for your exchanged products to arrive or 7-10 business days for your funds to be visible in your account. If further information is required from them regarding the return of your refund/exchange, this will affect the processing time frame. They ask that a tracking number is obtained from your shipping carrier when returning your order.
How do I return an order?
Please contact them at the returns enquiry form below and their Customer Service team will be in touch regarding the next steps of the process. When making this enquiry, they require your order number, full name and contact details.