Am I able to track my order?
Yes. When MATCHESFASHION dispatch your order for delivery you will receive a unique tracking number by email. Once in receipt of this tracking number, you can check the current status of your shipment.
Alternatively, you can email MATCHESFASHION on [email protected]
and they will track the order on your behalf. If you place an order and choose same-day shipping service, you will receive a text notifying you of the status of your order.
Can I order by telephone?
Yes — call MATCHESFASHION with details of the item you wish to purchase and your billing information and they will process your order. Customer Care is available on 0800 009 4123 (UK Toll Free) or +44 (0)20 7022 0828 24 hours a day, seven days a week.
Can I collect my order instead?
For security reasons, and because your order must be signed for, MATCHESFASHION do not partner with local pick-up or service points. They also do not offer redirections. For further information, please contact Customer Care on 0800 009 4123 (UK Toll Free) or +44 (0)20 7022 0828 or email [email protected]
What is Nominated Time-Slot Delivery?
Nominated Time-Slot delivery is a service offered to London addresses within the M25, allowing you to choose a 1 hour time-slot for delivery, any day from Monday to Sunday. This delivery option will be available for same-day delivery for orders placed before 5pm Monday to Saturday and before 4pm on Sunday or up to 7 days ahead. If your order is eligible for Premium delivery, the option will be displayed to you at checkout. For orders placed using our Nominated Time-Slot delivery, customers will receive an email containing a tracking link allowing them to track their delivery, live, direct to their door, one hour before delivery is due.
What is 90 Minute delivery?
Choose the 90 minute delivery option to receive your pieces within 90 minutes of placing your order. This service is available to select London postcodes and for products available from our central distribution centre. The service is available for orders placed between 6.30am and 8.30pm, Monday to Saturday and 9.30am and 7pm on Sundays. If your order is eligible for the 90 Minute delivery option will be displayed to you at checkout. For such orders, customers will receive an email containing a tracking link allowing them to follow their delivery live, all the way to their door, from as much as one hour before delivery is due.
When will I receive my order?
Orders are delivered Monday to Friday. On the day of delivery, a nominated time-slot will be sent to you via text as an approximate window but this is not guaranteed.
How will I know if MATCHESFASHION have received my order?
After you place your order, you will receive an email acknowledging your order has been received. This does not mean that we have confirmed your order: only after your credit-card details have been approved, the delivery address has been verified and the items located will your order be accepted and the items shipped. At this point you will receive a second email from MATCHESFASHION confirming your order. If any of the items you have ordered are unavailable from their warehouse, t they will try their best to locate them from a MATCHESFASHION store. If this is not possible you will be quickly informed of the out-of-stock pieces and your payment for the items will not be processed.