How can I track my order?
Express delivery - If you have opted for their Express delivery service there are a number of ways to track your order. An email with tracking information will be sent to the email address you used to check out. Simply follow the link in the email for the latest information regarding your delivery. If you have provided a mobile number, the tracking information will also be sent via an SMS message.
Economy delivery - All their Economy deliveries are now fully tracked and sent via Royal Mail. Full tracking details will be provided with your dispatch email.
If you are unable to locate your parcel, please contact customer services using their contact page.
How much does it cost to deliver personalized items?
Delivery for personalized gifts is £4.95. Personalized gifts are created and sent directly to you by the manufacturer within 7-10 working days. If your order contains any other items which are not personalized, these will be sent Tracked delivery at no extra cost.
What methods of payment do you accept?
Menkind accepts most major debit and credit cards including, Visa, MasterCard, Visa Debit, Delta and Paypal. They now also gives you the ability to pay using Amazon Pay. If you already have an account with Amazon you can use these details (such as saved cards and delivery addresses) during the checkout process to make buying an item super quick!
Can I cancel an order?
If you need to cancel an order please contact customer services immediately on [email protected]
with the subject as ‘CANCEL’ and they will try to stop your parcel, although this can not be guaranteed as they process and ship orders very quickly. Don’t worry, if your order is dispatched, if you contact the customer service team they might be able to recall the delivery back to them or tell you how to return it.