Are there any additional fees involved in international shipping?
In some cases, there will be VAT (Value Added Tax), other taxes, customs duties and/or fees levied by your destination country. These additional charges for taxes or customs clearance charges are the responsibility of the recipient.
How can I cancel my order?
Most of Mini In The Box‘s products can be cancelled up until they are shipped for a full refund. If your order status is Draft or Pending, you can easily delete/cancel your order by yourself. If your order status is “Processing”, you can select “cancel this order” to cancel your order. Unfortunately, once an order has been shipped, it can no longer be cancelled.
I’ve returned my item, how soon will I receive my refund?
In most cases, Mini In The Box will refund your money within 48 hours after your package has been processed. The time it takes to receive your refund will differ based on the payment method you used.
It will take 7-45 days for your credit card company to process the refund and credit your account.
If you are a registered PayPal member, your refund has been completed instantly. You may check your PayPal account for more information regarding the refund. If you are an unregistered PayPal user, it will take 7-45 days for PayPal to process your refund and return the money to your credit card account.
What is the returns policy?
All returns must be sent back within 7 days of receipt of the item. They only accept products in their original condition.
Please note that Mini In The Box cannot process any products that are returned without their prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service via Help Center and obtain a “Product Return” form that must be included with your package.