What are the payment methods for Museum Selection?
Museum Selection accept payments through all major Credit/Debit Cards and PayPal.
How do I cancel or add to my order?
Orders are processed as soon as possible and can take up to an hour to appear on their system. If you place an order online in error or want to add something to an order you have already placed, please email email@example.com or call 0333 240 6038 and quote the order number from your confirmation email.
What is your returns policy?
They hope you are pleased with your order. If anything you have ordered does not live up to your expectations just return it to them unused, in its original packaging, for an exchange or refund within 35 days. Unless the item is faulty, return postage will be at your cost. It is important that the goods are returned in the best possible condition so please pack them appropriately. In the unlikely event that a product is faulty, please email firstname.lastname@example.org or call 0333 240 6038 (Mon – Friday 9 am – 7 pm, Sat 9 am – 5 pm). They will advise where and how the items should be returned and provide the appropriate paperwork. They are sorry but personalized items cannot be refunded or exchanged unless faulty. Earrings may only be returned if the seal is unbroken (unless faulty). Museum Selection guarantee is in addition to your statutory rights.
How long will it take to receive a refund?
Please allow 10-14 working days.
Where do I find my promotion code?
This code can be found on the back cover of your catalogue in a box that says “Promotion code”.