What is the payment method?
Nail Polish Direct accepts VISA, Mastercard, Amazon pay, Maestro, and PayPal.
What if I received a faulty item?
Please accept Nail Polish Direct apologies if you believe there is a fault with your item, they take all complaints regarding the quality of their products seriously and they will need to investigate the reported fault in more detail. In order to do this, they ask that you contact them [email protected]
Please provide details of the fault and where possible attach pictures to your message.
What if I received an incorrect item?
Nail Polish Direct have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept their apologies if you have received an incorrect item. As part of their customer objectives, they will do their utmost to resolve your query with speed, ease, and with absolute minimal inconvenience.
They will review each case individually when considering the return of the product; in some cases, they may require further information such as pictures so they can choose the best course of action. Their aim is to provide the best solution for you as quickly as possible.
please contact [email protected]
What is the refund policy?
Nail Polish Direct more than happy to refund postage costs to return an item where the return is required due to their error. For instance:
* If they sent you the wrong item
* If the item is damaged or faulty
What is the return policy?
Please contact Nail Polish Direct Customer Service team to arrange your return. They will need to know your order number, the item you want to return and the reason for return. They will provide you with the return address. Please package the item securely and ensure their returns form is included inside.
You will need to obtain a proof of postage receipt when you send your item to them. Proof of postage does not cost anything but without it, they may not be able to process your refund or replacement in the rare event that your item is lost in transit. If you request a replacement and the product is no longer available, they will process a refund back to the original account used to purchase the item. Any item you have accepted and then returned is your responsibility until it reaches their warehouse. Please, therefore, ensure that you send your item back to us using a delivery service that insures you for the value of the goods.