What are the payment methods for Neat Nutrition?
Neat Nutrition accepts payments through all major Credit/Debit Cards and PayPal.
Where does Neat Nutrition ship?
Neat Nutrition ships within the countries available during the checkout process.
When will I get my order?
In the U.K, orders are usually despatched the same day (including weekends), however, sometimes this timeline can change.
I want to cancel an order, what to do?
Once an individual order has processed, they cannot cancel it.
My order didn’t arrive, what to do?
Neat Nutrition are so sorry to hear your product hasn’t arrived. Please raise a ticket so they can look into this for you.
How long does it take to get an order?
For U.K orders, between 2-3 working days but this can take longer. If you haven’t received your order within 7 days, please let them know so they can look into this for you.
For EU orders, please allow 10-14 days for delivery.
Can I get a refund?
Neat Nutrition do not accept returns on Ongoing Subscription Boxes. Following your first order with them, you have 14 days in which you can change your mind. These 14 days will be the period between your first box being ordered, and your second box processing. They make this easy by naming the first box you order your Starter Box (which is a taster) and any boxes following your Ongoing Subscription. So, if you receive your Starter Box and decide you don’t want any further boxes, you have 14 days in which to return for a refund. They will only accept returns on unopened, complete products. So your Starter Box must be returned with a shaker and 4 unopened sachets. Returns are at your own cost and we recommend you choose a tracked service or retain a proof of postage. You can cancel your ongoing subscription up to 24 hours before your next box is due to process. They will send a reminder email that this is coming up. Please make sure to add Neat to your address book so you don’t miss these reminders. They will not refund or accept returns on boxes that you’ve forgotten to cancel. If you have any issues with your subscription box, you can contact them. Please do not just refuse your delivery as this will not be refunded.