What is the payment method?
New Balance accepts VISA, Mastercard, American Express, JCB, Maestro and PayPal.
How do I edit my order?
You have the option to make changes to your New Balance order up to one hour after it has been placed. To edit your order, access it one of the three following ways: NOTE: City, state, ZIP code, payment method, shipping method, billing address, and quantity of items in the cart CANNOT be changed.
* Click the link provided at the bottom of your order confirmation email and locate the order you wish to edit in the Order History section of your account
* If you have your order number, click here and you will be routed to the Track By Order Number page shown below. Enter your order number, last name, and shipping ZIP code.
* Log in to your New Balance account by clicking here and then locate the order you would like to edit in the Recent Order tile on the left-hand side of the screen.
Once you’ve accessed the order you wish to edit:
* Click Edit Order
* On the Order Summary page, you may make certain changes to the Address or the purchased item(s)
* Click the red EDIT button under the Billing and Shipping Addresses to make allowable changes to an Address OR click the red EDIT button to the right of the purchased item(s) to make allowable changes to an item
How can I track my order?
Visit newbalance.com/track to track your order and find order details. If your order shipped via the US Postal Service, please contact them. Tracking will be emailed within 2 business days of placing your order.
* In-stock items usually ship in 2 business days. NB1 styles are delivered within 3 weeks
* If you believe that you mistyped your email address during checkout, please contact New Balance
How do I cancel or change an order?
Orders process very quickly and cannot be cancelled or changed. If you have ordered the incorrect size or have made a mistake while entering your address, please place a new order with the correct information.
How long will it take to be refunded?
Please allow 5-10 business days after New Balance receive your package to process your refund and credit your original form of payment.
How do I return an item?
You have 30 days to return your order completely free in its original packaging.