Please contact them as soon as possible if you make a mistake or wish to cancel your order. Please contact them before 3 pm and they can usually cancel or change before the order is despatched. Address errors need to be reported immediately for them to rectify the error before despatched. If you enter an incorrect address field and the order is shipped they will not be held responsible for the loss of the parcel. Nice 'n' Naughty's helpline is open from 9.00 am to 5.00 pm GMT Monday to Friday. The office is closed Saturdays, Sundays and Bank Holidays, Christmas Day, Boxing Day, Good Friday and Easter Sunday. If you call outside office hours please leave your name and number and a member of their Customer Services Team will call you back as soon as possible.