What payment methods do you accept?
Petal & Pup accepts VISA, Mastercard, American Express, After Pay and PayPal.
Can I change my size or cancel my order after it has been placed?
Please email their customer care team as soon as possible! Their team works very swiftly to ensure your order is packed and shipped out to you as soon as possible, so they cannot guarantee your required changes will be applied. Nevertheless, they will do their very best to try and accommodate your request. Kindly note that they can not swap items to a different style.
Do you offer pre-order?
Unfortunately at this stage, they do not offer pre-order on their products.
I accidentally entered the incorrect shipping address – can you change it for me?
Please contact them immediately with your correct address. If your order has not yet been shipped they may be able to amend your shipping label accordingly, however, if your order has already been packed and/or dispatched then they sadly cannot make any changes for you.
Where is my refund?
Once your return has been received at our warehouse, please note it may take them 3 - 6 business days to process your return. Once processed, a confirmation email regarding your refund will be sent to the same email address used to place your order. Unfortunately, the email can sometimes be forwarded to your junk mail folder, so please be sure to check up on this folder in case it has ended up there. If you have any issues locating or using your store credit, please email them so they can assist you.