What is the pokkadots.com cancellation policy?
Pokkadots & ModernNursery will do their best to try and cancel an order if we hear back from you immediately. Unfortunately, once an order is submitted it is placed into the process immediately. Under normal circumstances, this is a good thing for you, getting your order shipped fast! Custom orders cannot be canceled once submitted. This includes Nurseryworks, Pacific Rim, Viewpoint Rugs, Custom Canvases, Little Castle, Jennifer Delonge, and most furniture items. Usually, anything that doesn’t ship within a week. Production begins immediately on these items, therefore it cannot be canceled.
How do I track my package?
As soon as your order ships, your tracking information will be available in your account. Just login and track your package!
When will my order ship?
After you place your order, they usually ship it out the same day, or 24 hours after the order is placed (Monday through Friday). Most of their larger items (such as furniture and some bedding) are shipped directly from the manufacturer’s warehouse. These have a 1-5 day processing time until they are shipped. If the lead times are longer for any of their products there will be a lead time posted in the Info & Tips box on each product. Custom orders and some large furniture items will be made by hand, so these lead times are estimates and can occasionally go beyond their estimated shipping date. If this happens, they will contact you via email.
How to pay?
Pokkadots & ModernNursery accepts Visa, American Express, Discover, Amazon Pay, MasterCard, and PayPal.
Is my credit card and personal information secure on pokkadots.com?
Pokkadots & ModernNursery uses the industry’s highest level of encryption and authentication tools to protect the security of your credit card information. Specifically, every page in the Pokkadots.com ordering process that requests credit card information uses Secure Socket Layer (SSL) 128bit encryption, which is designed to render information unreadable should anyone try to intercept it.