What is the payment method?
Ponden Home Interiors accepts VISA, Mastercard, American Express, Apple Pay, Google Pay, Amazon Pay, and PayPal.
Where do you deliver?
Ponden Home Interiors delivers worldwide.
Can I track the status of my order?
Once you have ordered online, you will be able to track its status. Log onto your account, select ‘My Orders’ where you can then view the details of pending or completed orders. You will receive a confirmation email when you submit your order and also a dispatch email when your items are on the way.
Will I have to sign for the delivery when it arrives?
Your delivery won’t require a signature and will be left in a safe place if no one is home.
What happens if no one is in when my parcel arrives?
Up to 2 attempts will be made to deliver your parcel, If no-one is available to receive your parcel, you will be left a card with details explaining that your parcel has been left with a neighbour or returned to the depot with details of how to arrange delivery or collection in person.
What is the returns policy for products bought online?
If you are not 100% satisfied with the item(s) you have ordered, they will give you a full refund provided that you return the item(s) to us within 28 days of receipt and in a re-saleable condition - i.e. in their original packaging, unworn, unwashed and complete with their original labels.
Ponden Home Interiors reserve the right to refuse a refund for items returned that are not in a re-saleable condition.
You do not need to inform us before you send them a return.
For items purchased using Paypal please see returns and exchange information HERE
If they have made a mistake on an item sent to you, or it is faulty, damaged or of unsatisfactory quality, they will refund the delivery charges that you have paid to receive that item – unless it was sent to you with other items that you are not returning for any of the reasons above.
Ponden Home Interiors will only refund the price of the item to the purchaser once it is received by them. Please allow up to ten working days for items to reach them, and a further five days for the credit to show in the purchaser’s account.
How long will my refund take to process?
Once you have returned your online goods by post to their fulfilment warehouse, the item will be checked.
Once processed, a credit transaction will be made for the returned goods directly back to the debit, credit or charge card you used to pay for the items on your original order. Please contact Customer Services on UK 01925 856 833 or International +44 (0) 1925 856 833 (9am - 5.30pm GMT - Monday to Friday inclusive) if you have any queries.