What is Pyramyd Air payment method?
Pyramyd Air is VISA, Mastercard, American Express, Discover Card, Wire Transfer, Money Order, Check and PayPal.
Do you ship Worldwide?
Yes, Pyramyd Air ship Worldwide.
Is it safe to buy air guns on your site?
Their secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, credit card number, name, and address so it cannot be read as the information travels over the Internet.
What is an exchange/refund policy?
You may return any item in new condition (unused) along with its original packaging and any accessories for a full product refund within 60 days of purchase
* Please note that shipping charges are not refundable unless the item received was defective. Items that are not in the original packaging or otherwise not in new, salable condition are subject to a minimum 20 percent (20%) restocking fee.
* Do not attempt to disassemble any items. Attempts to change the appearance or function of any item you purchased from them will void the warranty and your right to return the product for a full refund.
* All returns must have an RMA (Return Merchandise Authorization) number. For your convenience, you can complete the request for RMA online via the Pyramyd Air Website. Please click this link, select the “Return a Product Tab” and complete all applicable information. When finished hit send and the request will be emailed to Pyramyd Air Returns. They will issue you an RMA# (Return Merchandise Authorization number) once the authorization is approved
* Please write the reason for your return, phone number, and RMA# in the space available at the bottom of your invoice. Keep a copy of the invoice for your records.
* Enclose the slip in the carton and be sure to package the items securely.
* If you have received a return label from Pyramyd Air, please affix it to the box and drop off the package at the nearest UPS facility.
* If you are shipping the package directly (without Pyramyd Air provided label) please send it to the following address:
5135 Naiman Parkway
Solon, OH 44139
* All exchanges and refunds will be processed within 2 weeks from the moment they receive all item(s) back.
If you have any questions, please call at 888-262-4867
What is Pyramyd Air Exchange Rates/International Orders?
When placing your Pyramyd Air order, your order total in the checkout is displayed in US Dollars. The final price that you will be billed for (in your local currency) is determined by the credit card or financial institution you use to pay for your Pyramyd Air order.
Do you offer free shipping?
Get FREE shipping on qualifying orders. Qualifying orders include:
Free ground shipping on any order $150 and up shipped to the contiguous US
Free no-hassle shipping for orders under 10 pounds with an order value greater than $120 but less than $150, to anywhere in the US including P.O. boxes and military APO, FPO and DPO destinations, excludes locations in Alaska, Hawaii, and all U.S. territories. Delivery to Point Roberts, WA is routed through Canada. Item restrictions may apply which will result in order cancellation. Only items with Canadian flags are able to be shipped to this location
Shipping charges depend on the destination and weight of the items you are buying. To determine to ship, add the items to the shopping cart and click the button. The shipping options (with exact amounts they will charge for shipping) will be displayed on the screen after you fill out the destination ZIP Code. Free shipping may not be combined with a coupon.
What is the warranty period?
Unless otherwise noted, all of their air guns (except for airsoft) have a minimum 1-year manufacturer’s warranty from the date of purchase. All of their airsoft guns have a 60-day warranty unless otherwise noted.