What is the payment method?
Questor Insurance accepts Visa, Visa Electron, Visa Debit, American Express, and MasterCard.
Is excess insurance compulsory?
No, excess insurance is not compulsory, however, it is advised to get the cover in case an incident does occur. The first charge of a vast majority of incidents that do occur will come out of your excess; effectively a deposit that you are asked to leave. By covering this portion of the insurance the risk of incurring charges is greatly reduced.
What is an annual aggregate limit?
The maximum amount payable in the period of insurance as shown in your certificate of insurance. Once the annual aggregate limit is exhausted this policy is automatically canceled and you are then liable for all and any future excess payments as defined in your main insurance policy.
What makes up my policy?
Your policy is made up of your certificate of insurance and your policy wording.
I need to amend my policy/details; how do I do this?
For any policy amendments or change of details please email assistance@questor-insurance.co.uk or call 0333 323 0090.
How long do I have to notify my claim handlers?
You must notify the claim handlers within one calendar month of the end of the hire agreement. For claims details, please refer to either your policy document or Certificate of Insurance and contact the claims handlers in the time frame specified.
How long does it take for a payment to be refunded?
If you have canceled your policy, a refund should take between 3-5 working days. The premium is refunded back to the card used during purchase.
Am I able to cancel and refund my policy?
Your premium will be refunded in full, provided You have not commenced Your Trip, have made or are intending to make a claim. You may be requested to provide documentary evidence in the event that You request to cancel Your policy after Your policy has incepted.
What is car hire excess insurance?
Protects the excess of the insurance policy you get when you rent or hire a vehicle covered by the policy.
When you rent a vehicle from a car rental company you have financial liability to the car rental company for the first part of any damage to the vehicle during the hire period, this liability is normally described as the car rental excess. Their policies are designed to cover you for this part of the insurance.
What is travel insurance?
Insures you when you take a trip for business or pleasure.
What is excess protection insurance?
Excess protection insurance protects the excess on commonly purchased personal insurances. A policy can be purchased to ensure the excesses on your car, motorcycle or van providing you with an additional level of protection. Check out their motor Excess Protection Insurance policy for more details.
