What are the RAC Shop payment methods?
RAC Shop accepts VISA, Mastercard, and PayPal.
Does RAC Shop ship outside of the UK?
Unfortunately, RAC Shop only ships within the UK.
What if my order hasn’t been delivered yet?
If your order has been dispatched but hasn’t arrived yet please do the following:
* Allow 15 working days for your item to be delivered - RAC Shop use Royal Mail, DPD, My Hermes, UK Mail & UPS to deliver items.
* Check with a neighbour - they may have taken the parcel in for you if you were out.
* Check with your local Royal Mail collection office - the item may be waiting for collection if you were out.
What if I received a faulty item in my order?
You must notify of RAC Shop of any faulty or damaged goods within 30 days of receiving your order. Please email them on [email protected] and provide the following information:
* Your details
* Your order number
• A photo of the damage to the item and packaging
When will I receive my refund?
RAC Shop will refund the cost of your order, within 14 days of receiving your return or notice to cancel.
In which method will I receive my refund?
RAC Shop will only refund to the payment card used in the original purchase.
What is the RAC Shop return policy?
If you are not satisfied with your order then you can return it within 60 days of placing your order.