What is the payment method?
RCGoing accepts PayPaal.
Where do you ship and how much it cost?
RCGoing provide international shipping all over the world. The product price does not include shipping cost. The online system will generate a shipping fee for your order.
How long my order will take to be delivered?
The order will be processed within 1-2 business days after the order date and shipped the next day after processing. Usually, they will use the regional special line for delivery to ensure that you can receive their products quickly.
Please note this can be affected due to Holidays, weather conditions and others and also they are not responsible for delays caused by the customs department in your country.
How can I track my order?
RCGoing will send you the tracking code of your orders to the e-mail provided within 5-7 business days after the purchase. This email will also guide you on how to track your package. Please note that the tracking information will be displayed 8-10 business days after you receiving that e-mail.
Please contact them at [email protected] if you do not receive tracking confirmation within those days.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by them. RCGoing are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.
What is the Returns and Compensation Process?
If you have any after-sales issues, please contact their Support Center and they will offer you a solution according to your case. They will confirm whether you need to return the item and to which address you may return it to.
This following section describes the processing time required upon receiving your returned item.
For exchanges, the processing time for the exchanged item will be between 3-6 business days, upon receiving your item back and depending on stock availability.
For refunds, the processing time for them to proceed with the refund will be between 3-6 business days upon receiving your returned item. After this, the refund time will depend on the payment method. Please see below for details:
* Wallet refunds will take up to 24 hours to process and appear in your RcGoing account.
* PayPal refunds may take up to 48 hours to process and appear in your account.
* Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.
For repairs, it will take between 7-14 business days depending on the item and the manufacturers stock of spare parts.