They want you to be 100% delighted with your purchase from Robinson's Shoes. On the rare occasion where you might need to return your item(s), here are their simple returns policy notes. These terms do not affect your statutory rights. Online purchases must be returned by post with the completed returns slip provided included with your item(s). You can also drop off online returns to one of their stores; please package the returns form along with the item(s). Items purchased online and returned in-store will be processed as per their online returns policy. In-store purchases must be returned to the store you originally made the purchase from.
The customer accepts responsibility for the returned goods until they reach them. They suggest you use a secure delivery method for online purchases, which requires a signature upon delivery, such as Royal Mail First Class (Recorded Delivery). In cases where a returned item(s) is damaged in transit to them or the item(s) fails to reach them, a refund or replacement will not be issued.