What payment methods do you accept?
Sponge accepts VISA and MasterCard as well as Apple Pay and Google Pay.
My order is late / where is my order?
Sponge works hard to dispatch their cakes on time to arrive on the selected delivery date. Unfortunately in some cases, such as where there are higher than average volumes of deliveries, transit vehicle breakdowns or other circumstances beyond their control, it can sometimes take longer for orders to be delivered. If your order has not been delivered on the day or within the parameters of the service you have chosen, please get in touch with Sponge, and they will do their best to resolve the issue in accordance with their delivery policy.
I would like to cancel or postpone my order
Provided you have given Sponge 48 hours notice from your chosen delivery day, they are happy to cancel or postpone your order free of charge.
When is the best time to place my order?
Provided that the delivery date is available, Sponge offers next day delivery on orders placed before 2pm. If there is time available, and especially for special events, they strongly advise the delivery date selected is the day before the required date. This is in case there are problems with the delivery (breakdowns, exceptional circumstances or events).
Can I send to multiple addresses in one transaction?
Unfortunately, this is not a scenario Sponge’s website supports. If you are sending more than 10 orders to different addresses, you can take advantage of their corporate spreadsheet import process, for more information get in touch.
Does Sponge offer returns?
Due to the perishable nature of Sponge’s products, they do not accept returns.
How do I use a discount code at Sponge?
The team at LoveDiscountVouchers.co.uk spend a lot of time collecting the best and most recent Sponge discount codes. The team also explains how to use Sponge’s discount codes. Scroll up and read the ‘How do I Use My Sponge Discount Code?’ section to find out more.
How often does Sponge release discount codes?
Each and every brand is different. Most brands release regular discount codes, while others don’t release any and some release them at special times in the year depending on the brand. The team at LoveDiscountVouchers.co.uk spends hours every day looking for the best discount codes to bring to you and if LoveDiscountVouchers.co.uk has offers available, they will try and list them here.
How do I redeem my Sponge Discount code?
Scan our list of Sponge discount codes and click the “Get Code/Coupon” button. A code will be shown on your screen and the Sponge website will open in a new tab. Enter the Sponge discount code at the Sponge checkout and your discount will automatically be applied.