What is the payment method?
Teddy Beau accepts VISA, Mastercard, Maestro, American Express, and PayPal.
Why is my delivery time longer than expected?
They work with specialist fragile and furniture couriers to ensure your order is delivered to you as quickly and safely as possible. Unfortunately, with large and fragile items it is not possible for them to deliver using express services without a high risk of the item reaching you damaged.
They also work with various approved suppliers, who help them offer you a wider range of products. These suppliers may offer different delivery times and options.
Please wait until your delivery due time has passed before contacting the team.
What happened if my items damaged?
They quality check each and every item before dispatch and ask you also to inspect the item as soon as it is delivered to you. In the rare case, an item is delivered with any imperfections or damage they ask you to let them know within 24 hours of receiving it.
They regret that beyond this time, due to circumstances beyond their control they may be unable to process your request.
When contacting them regarding a damaged item please provide as much information as possible.
If a product arrives damaged, or there is an issue that cannot be resolved with either a full replacement or replacement parts, Teddy Beau will collect the items free of charge and issue a full refund. Further reductions to the refund may be made if the item shows signs of use or damage.
How long will my refund take?
They will process your refund once your items have been received back in their warehouse and the return has been processed. This will take no longer than 14 days. For security reasons, they are only able to refund the original method of payment used when purchasing the product.
If you used PayPal to pay for the order, your money will go back to your PayPal account balance.