What is the payment method?
The Conran Shop accepts all major Debit & Credit Card.
How long will my delivery take?
Furniture and other large items held in stock are typically delivered in 8-10 working days if the delivery address is within the M25. Outside the M25, the delivery may take 14-21 working days.
What happens if I do not opt for an Access Check?
If their delivery staff considers access to unsafe, The Conran Shop will be unable to deliver your goods until safe access is provided. If your orders cannot be delivered due to access restrictions, you remain liable for 50% of the order value and the full delivery charge.
What if my item is too large to post?
If your items are too large to return by post, please contact them on +44 116 269 1083 or e-mail them: [email protected]
to arrange collection by a courier. You will be liable for the cost of collection.
Are there any items that cannot be returned?
Unfortunately, bespoke or personalised items, assembled flat-pack items, gift vouchers, perishable goods and beauty items, such as toiletries and cosmetics, can only be returned if they are damaged or faulty.
How much does international delivery cost?
As The Conran Shop has a very large range of products which are different shapes, sizes and weights their delivery charges for International addresses are estimates and they will contact you with a confirmed delivery charge, delivery time and to discuss alternate shipping options that may be available. For more information, please contact their Customer Service team on +44 116 269 1083 or e-mail them at [email protected]
How do I cancel my order?
Order cancellations must be made in writing to Customer Services at [email protected]
quoting your order number. In this case, The Conran Shop will provide a full refund, but you must return the cancelled items to them. If they do not receive the cancelled items back, they may arrange to collect them from you at your cost.
How do I make a return?
To return items, please complete an Exchange & Refund Form (on the reverse of your dispatch note), package your items carefully and send them to us at the following address: The Conran Shop Online Returns, 3 Flatten Way, High Street, Syston, Leicestershire, LE7 1GU.
Please return unwanted or incorrect items in perfect, resalable condition, including the original packaging for a full refund or exchange. You will be liable for the cost of returning the item. There is no need to contact them before returning items, but they recommend you obtain a Proof of Postage Certificate from the Post Office or courier. Please note that items ordered online cannot be returned to one of their stores.