What payment method do you accept?
The Giving Keys accepts Visa, MasterCard, Amex, Discover, PayPal, and Amazon Pay.
Where do you deliver?
The Giving Keys delivers worldwide.
Can I make an exchange?
They are unable to offer an exchange but are happy to credit your original payment method immediately upon receiving an approved return. If you require a new product before receiving credit, please place a new order and we’d love to help make sure you receive your preferred product!
Can I cancel the order?
They are sorry to hear you would like to cancel your order. Please live chat or email helpthegivingkeys.com to make this request. Please note, we start processing your order as soon as you click “complete order.” During processing, it may be possible to cancel your order, but once it begins fulfilment, it cannot be cancelled.
Can I change my order?
Please contact their Customer Care team via help thegivingkeys.com immediately if you need to change your order, rather than applying for a return. Please be advised that some orders begin fulfilment very soon after placement and it may not always be possible to change.
What is your return policy?
If you customized your order, please refer to their Custom Engraved Products Return Policy. Returns for applicable products can be made within 30 days of purchase.