What is the payment method?
The Personalised Gift Shop accepts VISA, VISA Debit, Mastercard, Maestro, and Solo.
What are the delivery times?
Please allow 24 - 48 hours for production (excluding weekends and bank holidays) before it’s dispatched from their warehouse. You can check your order status, delivery method and despatched date.
How can I return?
If any item is not what you required then just notify them by email/telephone (stating reason for return) within 30 days of receipt.
If goods are returned within 7 working days of receipt they will issue a full refund including postage and packaging, or an exchange. After 7 working days, they will refund the cost of the order minus the postage and packaging charge paid. The costs of returning goods will be paid by you. The consumer has a duty of care for the products during the cancellation period in order for a refund to be given. Please obtain proof of postage when returning items, this can be done in the form of a receipt which will be given to you on request at your local post office. In the event of an item being lost on its way back to them, the proof of postage will be required in order for a refund to be actioned. This postage cost is not reimbursed (unless the item is damaged/faulty). When returning goods please provide the details as set out below and return to the address below:
* Order Number
* Name and Address
* Original invoice
* Original packaging container
This returns policy does not affect your statutory rights.
Who delivers the parcel?
Standard Delivery of your items is done via Royal Mail RM48, Royal Mail aim to deliver your parcel within 2-3 working days, with a small minority taking slightly longer. If next day delivery is required please check the product page or basket page to check if the product you would like to purchase is available for next day delivery. Ensure that you order before 2 pm (Mon-Thu) for it to arrive the next day when choosing the Express Delivery option.
What if I get a damaged or faulty good?
You need to check your goods on delivery. In case if items do arrive damaged/faulty you need to contact Customer Care within 7 days and arrange to post them back. They will reimburse you these extra postage costs. If you do not inform within 7 days, then there is no liability for items said to be damaged/faulty on delivery.
Is there a refund for the personalized item?
No, there are no refunds for personalized items unless a mistake has been made by The Personalised Gift Shop. Please refer to The Consumer Protection (Distance Selling) Regulations 2000 - Exceptions to the right to cancel.