Do you store my payment information?
No. All credit card information is processed securely by Shopify Payments. The Spice House does not store—and cannot access—your credit card information. In addition to all major credit cards, The Spice House also accept PayPal, Apple Pay, and Google pay. The Spice House use two-factor authentication to enhance the security of every transaction.
What shipping materials do you use?
The Spice House use 100% recyclable materials in our shipping materials. Jars ride in custom-made inserts to protect them from the violence of shipping. All shipping materials collapse with minimal effort for easy recycling.
How long do spices last?
Whole spices can last several years. Once spices are ground, their volatile oils are released and begin to dissipate. The Spice House recommended frequent purchases of smaller quantities to ensure maximum freshness. Old spices will not make you sick, but they will be less tasty. A good, simple test is to smell them. If you do not get a scent, then it is time to throw them away. A fun way to retire old spices is to toss them on a charcoal grill. This releases the last little bit of volatile oils and adds flavour to your grilling.
How are the spices packed?
The Spice House offer glass jars and resealable bags.
*Jars are sealed with foil to lock in flavour and lock out moisture. The easiest way to remove the foil seal is to puncture it with a butter knife and peel it off the jar. The cap is metal and stamped with their logo.
*Bags are recycled Japanese kraft paper on the outside and high-quality BPA-free laminate on the inside. The Spice House seal their bags before shipping to you. You can reseal with the zipper. Use scissors to make a clean cut above the zipper and below their seal.
Can I place an order for pick up at a store?
You can place an order for free pickup at their Chicago store on Wells Street, their Evanston store on Central Street, and their Milwaukee Store on Old World 3rd Street. Place your order online and select “Store Pickup” in the shipping menu at checkout. You will receive an email when your order is prepared. The Spice House require 24 hours notice on all pickup orders. The Spice House hold pickup orders for 10 days. Any order not picked up after 10 days will be refunded. Step-by-step instructions are here. Please note, kosher orders are available from their supervised Milwaukee location only.
What is your return policy?
It is their goal for customers to be completely satisfied with their spice purchases. The Spice House is happy to accept a return for a refund within 30 days, with the original receipt, provided the packaging remains intact and sealed, without signs of tampering. Returns without a receipt may receive store credit. Please contact them at [email protected]
and they will be happy to assist you with the return process.