How do I return or exchange items purchased in the store?
You can return your items to any of their stores. If you are unable to access their stores, please contact [email protected]
and they will arrange for a different alternative.
I have not received a refund confirmation?
If you haven’t received an email confirmation yet, firstly, please check your junk mailbox in case the email has been sorted into there. It also may be because they haven’t received and/or processed your refund yet. As per our returns policy, we estimate that it takes 3 working days from receipt of your return for their warehouse to process it. Once processed, their customer service team and notified and the refund will be processed. This then triggers the refund email confirmation. To check where your return is up to in the process, you can log onto the returns portal and click ‘Track My Return’
What do I do if my item is faulty?
First of all, they are so sorry that you’ve received a faulty item or that your item hasn’t performed to the high standards they expect from their brands.
Please get in touch as soon as you can with their customer service team who will endeavour to rectify this for you as soon as possible. Please contact them via email [email protected] or by phone 0203 793 0964 (9 am-5 pm UK time, Monday to Friday)
What is the payment method?
The Sports Edit accepts Visa, Master Card, American Express, PayPal, and Apple Pay.